Customer Care

Here’s everything you need to know about ordering, delivery, returns and caring for your Wanderlush Wild goodies.

Still have a question? We’re a small Australian business run by real people, and we’re happy to help.

📦 Orders & Payments

HOW CAN I PAY?

We accept the payment methods shown at checkout, including available card payment options. Cash may be available for approved Click & Collect orders.

LOOKING FOR A CUSTOM GIFT HAMPER?

We love a good gift moment! Get in touch at hello@gourmetwanderlust.com to discuss a bespoke hamper. Pricing and delivery options will be confirmed before you commit.

WILL MY GIFT HAMPER LOOK EXACTLY LIKE THE PHOTOS?

We do our best to match product photos and descriptions. Occasionally, individual items or packaging may vary due to availability. We’ll let you know about any significant changes before proceeding where required.

BUYING A HAMPER THAT CONTAINS ALCOHOL?

The purchaser must be 18 or over. Alcohol purchases and delivery are subject to applicable laws and any required age checks.

📍 Click & Collect - Safety Bay, WA. 

IS CLICK & COLLECT FREE?

Yes! There’s no collection fee.

WHEN CAN I COLLECT MY ORDER?

Most orders are usually ready within 1–2 business days. Custom orders and products requiring extra preparation may take longer.

DO I NEED TO WAIT FOR CONFIRMATION?

Yes, please wait for our collection confirmation before heading over. We’ll arrange a suitable collection time with you.

WHERE DO I COLLECT?

Collection is from our home-based business in Safety Bay, near Rockingham, WA. The collection details will be provided when your order is ready.

🚚 Shipping & Delivery

FREE STANDARD SHIPPING

We offer free standard shipping on eligible orders over $150 to eligible Australian metropolitan areas.

ORDERS UNDER $150

Standard shipping is $15 for eligible metropolitan destinations.

OUTSIDE METRO AREAS OR LARGE ORDERS?

Remote destinations, bulky or heavy orders and some bespoke hampers may incur additional delivery charges. We’ll confirm any extra cost with you before you proceed.

Estimated delivery times

These are estimates, not guaranteed delivery dates. Delivery can take longer during busy periods, public holidays or courier delays. We’ll provide tracking where available.

Need help with a delayed parcel? Email hello@gourmetwanderlust.com with your order number and we’ll help you work through it.

💌 Returns, refunds & exhanges

We want you to love your goodies. If something isn’t right, please get in touch so we can help.

OPTION 1 — SOMETHING IS FAULTY, DAMAGED OR NOT AS DESCRIBED

Email hello@gourmetwanderlust.com with your order number, a description of the issue and photos if relevant.

Please contact us before sending anything back so we can explain the next steps.

We’ll assess the issue and provide the remedy required under Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund. Where the law requires us to cover reasonable return costs, we’ll do so.

OPTION 2 — YOU’VE CHANGED YOUR MIND

We may accept change-of-mind returns for eligible products if you contact us within 30 days of receiving your order.

To be eligible under our change-of-mind policy, items must be unused, unopened and in their original packaging, with labels intact. Return postage is the customer’s responsibility.

Please contact us for approval and return instructions before sending anything back. We’ll confirm whether your item is eligible.

IMPORTANT — YOUR LEGAL RIGHTS ALWAYS COME FIRST

Our change-of-mind policy does not limit your rights under Australian Consumer Law. If a product has a problem covered by consumer guarantees, conditions such as the 30-day change-of-mind period or original packaging requirement do not override those rights.

We may ask for proof of purchase, but you do not need the original packaging to make a valid claim for a faulty product.

🔒 Privacy & Your Information

Your privacy matters to us.

We use your personal information to process orders, arrange delivery, respond to enquiries and provide customer service. We don’t sell your personal information.

We may share relevant details with service providers, such as payment processors and delivery partners, where needed to fulfil your order, or where permitted or required by law.

If you receive marketing emails from us, you can unsubscribe using the link in the email.

For more information, please read our Privacy Policy on our website.

🕯️ Wax Melt Safety & Care

A gorgeous scent should come with sensible safety habits.

• Always follow the instructions supplied with your wax warmer.

• Keep wax melts and warmers away from children, pets and anything flammable.

• Use your warmer on a stable, heat-resistant surface, away from heat-sensitive furniture.

• Never leave a switched-on warmer unattended.

• Allow the wax and warmer to cool completely before handling or changing the wax.

• Do not add water to the wax unless the warmer manufacturer specifically instructs you to.

• Stop using any warmer that appears damaged.

Please also follow any product-specific directions and warnings supplied with your purchase.

💬 Still have a question?

We’re a small, independent business making our goodies in Safety Bay, Western Australia. There’s no giant call centre here — just real people who want to help.

Email: hello@gourmetwanderlust.com

Facebook: https://www.facebook.com/gourmetwanderlustwa/

Thanks for supporting a small Australian business.

WANDERLUSH WILD
Stay Wild. Live Untamed.